One complaint letter
Review and download your draft
£4.99 one-off
CONSUMER RIGHTS · ON YOUR SIDESomething not right?
Let’s work through it together.
A faulty purchase, a service that let you down, or a business that won’t listen.
You don’t need to know the law to take the first step. We’re here to help.
Choose the support you need.
Simple options for your next step.
Three-letter pack
Room for follow-ups
£9.99 one-off
AI Case Manager
Keep the whole case together
£19.99 one-off payment
Business plan ↗
Multiple business disputes
£99 per year
Secure Stripe test checkout is being verified. No live payments are active.
Four important consumer rights.
The Consumer Rights Act 2015 gives you clear protections when you buy goods, services or digital content from a business. We help identify the right remedy and build the evidence around your case.
Goods must meet the legal standard. They should be of satisfactory quality, fit for their purpose and match their description.
You may have 30 days to reject faulty goods. When the legal conditions are met, the short-term right to reject can give you a full refund.
Repair, replacement and further remedies. If a repair or replacement is impossible, unsuccessful or not provided within a reasonable time, a price reduction or final right to reject may apply.
Services must be delivered with reasonable care and skill. If they are not, you may be entitled to repeat performance or a price reduction, depending on the circumstances.
You tell us what happened.
We’ll help with the next step.
A friendly conversation, one question at a time.
Let’s build your case Tell us what happened first. Create an account afterwards to save it.You stay in control. Nothing is sent to a business automatically.
General UK consumer information, not legal advice. AI can make mistakes.