@import url('https://fonts.googleapis.com/css2?family=Nunito:wght@400;500;600;700;800;900&display=swap');
.customer-app{background:#f6f9fd}.account-header{height:82px;padding:0 32px;display:flex;align-items:center;gap:28px}.account-header-label{font-size:12px;color:#8491a5}.account-header .brand>span{font-size:25px}.account-header .brand img{width:52px}#user-menu{margin-left:auto;display:flex;align-items:center;gap:15px;font-size:12px}#user-menu>span{max-width:220px;overflow:hidden;text-overflow:ellipsis}#user-menu button{font-size:11px;color:#576a84}#customer-main{min-height:calc(100dvh - 82px)}.app-loading{padding:80px 20px;text-align:center;color:#62738c}.auth-page{max-width:980px;padding:65px 25px;margin:auto;display:grid;grid-template-columns:1fr 1fr;gap:80px;align-items:start}.auth-intro{padding-top:40px}.auth-intro h1{font-size:42px;letter-spacing:-1.5px}.auth-intro p{font-size:14px;color:#60728b;line-height:1.9;margin:25px 0}.auth-benefits{display:grid;gap:19px;font-size:13px}.auth-benefits span:before{content:'✓';color:#006aff;margin-right:12px}.auth-card{padding:30px;background:white;border:1px solid #dee7f2;border-radius:15px;box-shadow:0 15px 55px #19396206}.auth-tabs{display:flex;border-bottom:1px solid #e2e9f2;margin-bottom:25px;gap:25px}.auth-tabs button{font-size:14px;padding:0 0 14px;color:#8491a5}.auth-tabs button.active{color:#006aff;border-bottom:2px solid #006aff}.auth-card h2{font-size:25px;letter-spacing:-.7px}.auth-card>p{font-size:12px;color:#6b7e96;line-height:1.8;margin:10px 0 22px}.account-form{display:grid;gap:17px}.account-form label{display:grid;gap:7px;font-size:12px;font-weight:600}.account-form input,.account-form textarea,.account-form select{width:100%;min-height:45px;border:1px solid #d4dfed;border-radius:7px;background:white;padding:11px;font-size:14px;color:#091c3e}.account-form textarea{min-height:120px}.account-form .button{justify-content:center}.auth-note{font-size:10px;color:#8998ac;line-height:1.8;margin-top:18px}.auth-link{font-size:11px;color:#006aff;padding:8px 0}.form-error{font-size:12px;color:#b13232;line-height:1.7;background:#fff0ee;border-radius:7px;padding:11px 14px}.form-success{font-size:12px;color:#087654;line-height:1.8;background:#eaf8f2;border-radius:7px;padding:14px}.dashboard{max-width:1120px;margin:auto;padding:48px 30px}.dashboard-heading{display:flex;justify-content:space-between;gap:25px;align-items:center;margin-bottom:30px}.dashboard h1{font-size:34px;letter-spacing:-1.2px}.dashboard-heading p{color:#77869d;font-size:13px;margin-top:9px}.case-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:18px}.saved-case{background:white;border:1px solid #dfe7f1;border-radius:12px;padding:23px;text-align:left;display:flex;flex-direction:column;gap:14px;min-height:185px}.saved-case:hover{border-color:#7bb2ff;box-shadow:0 8px 25px #113c7010}.saved-case h2{font-size:18px;letter-spacing:-.4px;overflow-wrap:anywhere}.saved-case time{font-size:11px;color:#7d8ba0}.case-badge{font-size:10px;background:#eaf2ff;color:#1765be;border-radius:18px;padding:4px 10px;align-self:flex-start}.saved-case-footer{display:flex;justify-content:space-between;align-items:center;margin-top:auto;color:#006aff;font-size:11px}.empty-cases{background:#fff;border:1px dashed #cbdbee;border-radius:15px;padding:60px 30px;text-align:center}.empty-cases h2{font-size:25px}.empty-cases p{max-width:420px;margin:16px auto 25px;color:#74859d;font-size:13px}.case-workspace{height:calc(100dvh - 82px);display:grid;grid-template-columns:260px minmax(0,1fr);max-width:1500px;margin:auto}.case-sidebar{background:white;border-right:1px solid #e0e8f2;padding:25px 20px;overflow-y:auto}.back-cases{font-size:12px;color:#006aff;padding:0 0 24px}.case-sidebar h2{font-size:20px;line-height:1.4;overflow-wrap:anywhere;letter-spacing:-.5px}.case-reference{font-size:9px;color:#91a0b4;letter-spacing:.7px;margin:8px 0 20px}.workspace-nav{display:grid;gap:7px;margin-top:25px}.workspace-nav button{text-align:left;font-size:12px;padding:12px;border-radius:8px;color:#61718a}.workspace-nav button.active{background:#eaf3ff;color:#006aff;font-weight:650}.case-status-select{font-size:11px;padding:8px;border:1px solid #dae4ef;border-radius:6px;width:100%;background:#fff;margin-top:12px}.sidebar-note{font-size:10px;color:#90a0b4;line-height:1.8;margin-top:30px}.workspace-content{display:flex;flex-direction:column;min-width:0;overflow:hidden}.workspace-top{background:white;border-bottom:1px solid #e1e9f2;padding:20px 30px;display:flex;align-items:center;justify-content:space-between;gap:15px}.workspace-top h1{font-size:19px;letter-spacing:-.4px}.workspace-top small{font-size:10px;color:#8796a9}.mobile-case-title{display:none}.live-messages{flex:1;overflow:auto;overscroll-behavior:contain;padding:28px 30px;display:flex;flex-direction:column;gap:20px}.live-message{max-width:min(760px,92%);font-size:14px;line-height:1.8;color:#344a68}.live-message .message-label{font-size:10px;font-weight:650;color:#71849d;margin-bottom:6px}.live-message .message-text{white-space:pre-wrap;overflow-wrap:anywhere;background:white;border:1px solid #e0e8f3;border-radius:0 13px 13px 13px;padding:16px 19px}.live-message.user{align-self:flex-end}.live-message.user .message-text{background:#006aff;color:white;border-color:#006aff;border-radius:13px 0 13px 13px}.live-message.user .message-label{text-align:right}.message-sources{display:flex;gap:7px;flex-wrap:wrap;margin-top:8px}.message-sources a{font-size:10px;color:#006aff;background:#e9f2ff;padding:4px 9px;border-radius:5px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.live-composer-wrap{padding:13px 30px 17px;border-top:1px solid #e0e8f2;background:white}.live-composer{display:flex;gap:10px;align-items:flex-end;border:1px solid #ccddef;border-radius:11px;padding:8px 8px 8px 15px}.live-composer textarea{border:0;resize:none;flex:1;width:100%;min-width:0;min-height:42px;max-height:130px;outline:none;padding:9px 0;background:none;font-size:14px;line-height:1.6}.live-composer textarea:focus-visible{outline:0}.live-composer button{width:43px;height:43px;flex-shrink:0;background:#006aff;color:white;border-radius:8px;font-size:22px}.live-composer button:disabled{opacity:.45;cursor:wait}.composer-note{font-size:9px;color:#90a0b4;text-align:center;margin-top:8px}.assistant-busy{font-size:12px;color:#607d9f;display:flex;align-items:center;gap:9px;padding:8px}.assistant-busy:before{content:'';width:12px;height:12px;border:2px solid #c1d8f6;border-top-color:#006aff;border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.workspace-panel{padding:30px;overflow:auto;flex:1}.workspace-panel h2{font-size:25px;letter-spacing:-.7px;margin-bottom:13px}.workspace-panel>p{font-size:12px;color:#75859c;line-height:1.9;margin-bottom:24px}.letter-card,.evidence-card{background:white;border:1px solid #dce5f0;border-radius:10px;padding:20px;margin-top:15px}.letter-card-head{display:flex;justify-content:space-between;gap:15px;font-size:11px;color:#7c8ba0;margin-bottom:12px}.letter-content{width:100%;min-height:350px;border:1px solid #dce5f0;border-radius:8px;padding:18px;font-size:13px;line-height:1.9;resize:vertical}.letter-card-actions{display:flex;gap:9px;flex-wrap:wrap;margin-top:15px}.letter-card-actions button{font-size:11px;padding:10px 14px}.evidence-card{display:flex;gap:14px;align-items:center}.evidence-card>div{flex:1;min-width:0}.evidence-card strong{font-size:13px;display:block;overflow-wrap:anywhere}.evidence-card small{font-size:10px;color:#8291a4}.evidence-card button{font-size:11px;color:#006aff}.upload-label{display:inline-flex;cursor:pointer;padding:12px 20px;color:#006aff;background:#edf5ff;border-radius:8px;font-size:12px;font-weight:600}.file-input{position:absolute;width:1px;height:1px;opacity:0}.retry-button{font-size:12px;color:#006aff;border:1px solid #bdd6f8;border-radius:7px;padding:9px 13px;margin-top:9px}button:disabled{opacity:.55;cursor:wait}#toast{position:fixed;bottom:25px;left:50%;transform:translateX(-50%);background:#091c3e;color:white;padding:12px 20px;border-radius:9px;z-index:50;font-size:12px;max-width:90%;display:none}#toast.visible{display:block}#account-dialog-content{padding:25px}#close-account-dialog{font-size:26px}#account-dialog{width:min(520px,calc(100% - 30px))}.draft-preparing{font-size:13px;color:#617c9c;padding:25px}.workspace-mobile-tabs{display:none}.hidden{display:none!important}
@media(max-width:800px){.auth-page{gap:35px;max-width:800px}.auth-intro h1{font-size:33px}.case-grid{grid-template-columns:repeat(2,1fr)}.case-workspace{grid-template-columns:210px minmax(0,1fr)}.case-sidebar{padding:20px 15px}.account-header-label{display:none}.workspace-top,.live-messages,.workspace-panel{padding:20px}.live-composer-wrap{padding:12px 20px}.live-message{max-width:96%}}
@media(max-width:580px){.account-header{height:68px;padding:0 16px;gap:10px;position:relative}.account-header .brand>span{font-size:21px}.account-header .brand img{width:40px}.account-header .brand small{font-size:7px}#user-menu{gap:8px}#user-menu>span{display:none}#user-menu button{font-size:10px;padding:8px 0}#customer-main{min-height:calc(100dvh - 68px)}.auth-page{display:block;padding:27px 20px}.auth-intro{padding:0 0 24px}.auth-intro h1{font-size:31px}.auth-intro p{font-size:12px;margin:12px 0 0}.auth-benefits{display:none}.auth-card{padding:24px 20px}.account-form input,.account-form textarea,.account-form select{font-size:16px;min-height:48px}.auth-card>p{font-size:12px}.dashboard{padding:30px 20px}.dashboard h1{font-size:28px}.dashboard-heading{gap:15px;align-items:flex-start}.dashboard-heading .button{font-size:11px;padding:12px;gap:10px}.dashboard-heading p{font-size:11px}.case-grid{grid-template-columns:1fr;gap:12px}.saved-case{padding:20px;min-height:160px}.case-workspace{height:calc(100dvh - 68px);display:flex;flex-direction:column}.case-sidebar{display:none}.workspace-content{flex:1;min-height:0}.workspace-top{padding:12px 16px;min-height:60px}.workspace-top h1{font-size:16px}.workspace-top small{font-size:9px}.mobile-case-title{display:flex;align-items:center;gap:9px;max-width:100%}.mobile-case-title button{font-size:21px;color:#006aff;padding:0 4px 0 0}.workspace-mobile-tabs{display:flex;gap:4px;background:white;padding:0 12px;border-bottom:1px solid #e0e8f2;flex-shrink:0}.workspace-mobile-tabs button{flex:1;font-size:11px;color:#7b8ba2;padding:11px 6px;border-bottom:2px solid transparent}.workspace-mobile-tabs button.active{color:#006aff;border-bottom-color:#006aff}.live-messages{padding:19px 15px;gap:17px}.live-message{font-size:13px;max-width:95%}.live-message .message-text{padding:13px 15px}.live-composer-wrap{padding:9px 12px max(10px,env(safe-area-inset-bottom))}.live-composer{padding:5px 5px 5px 11px}.live-composer textarea{font-size:16px}.composer-note{font-size:8px;line-height:1.6}.workspace-panel{padding:22px 16px}.workspace-panel h2{font-size:23px}.letter-content{font-size:16px;padding:13px;min-height:350px}.letter-card{padding:15px}.letter-card-actions .button{font-size:10px}.empty-cases{padding:40px 20px}.empty-cases h2{font-size:23px}.evidence-card{padding:15px}.evidence-card strong{font-size:12px}}
@media(prefers-reduced-motion:reduce){.assistant-busy:before{animation:none}}
.workspace-nav{display:grid!important;position:static!important;box-shadow:none!important;border:0!important;padding:0!important;margin-left:0!important}.workspace-mobile-tabs{flex-wrap:nowrap}.workspace-content .workspace-top h1{display:block}@media(max-width:580px){.workspace-content .workspace-top h1{display:none}.workspace-top small{display:block;margin:4px 0 0 29px}.workspace-top>div{min-width:0}.mobile-case-title strong{font-size:13px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.workspace-mobile-tabs button{min-height:44px}.auth-link,#user-menu button{min-height:40px}}

.overview-panel{max-width:1100px;width:100%;margin:0 auto}.next-step{background:#eaf3ff;border:1px solid #cce0fb;border-radius:18px;padding:28px;margin-bottom:22px}.next-step p{color:#60728b;margin:12px 0 20px;max-width:500px}.next-step .eyebrow{margin-bottom:12px}.overview-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px}.overview-card{background:white;border:1px solid #e0e8f2;border-radius:16px;padding:25px;min-width:0}.overview-card h2{font-size:22px}.overview-card h3{font-size:15px;margin-top:20px}.overview-card p{font-size:13px;line-height:1.8;color:#60728b;margin:12px 0}.overview-card .eyebrow{margin-bottom:14px}.case-counts{display:flex;gap:12px;margin-top:24px}.case-counts span{background:#f0f5fb;border-radius:8px;padding:10px;font-size:12px}.quiet{font-size:11px!important;color:#7d8ba0!important}.detail-fields{display:grid;gap:17px;margin:20px 0}.account-form summary{cursor:pointer;font-weight:650;padding:12px;background:#eff5fc;border-radius:8px}.product-findings{border-top:1px solid #e0e8f2;margin-top:20px;padding-top:10px;font-size:13px}.product-findings .message-text{white-space:pre-wrap;line-height:1.8}.workspace-mobile-tabs{overflow-x:auto}.workspace-mobile-tabs button{white-space:nowrap;flex-shrink:0}@media(max-width:800px){.overview-grid{grid-template-columns:1fr}.next-step{padding:22px}.dashboard-heading{flex-wrap:wrap}.dashboard h1{font-size:28px}}

.product-photo{display:block;width:100%;height:190px;object-fit:contain;background:#fff;border-radius:10px;margin:14px 0}

/* Conversation-led case workspace, inspired by the owner's reference. */
.customer-app{background:linear-gradient(135deg,#f4faff,#edf5ff)}.reference-workspace{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(340px,1fr);gap:16px;padding:16px;max-width:1640px;height:calc(100dvh - 82px);min-height:550px}.reference-workspace .workspace-content{border:1px solid #c7defa;border-radius:20px;background:#fff;box-shadow:0 6px 24px #134e8e06;overflow:hidden}.reference-workspace .workspace-top{padding:16px 20px;background:linear-gradient(110deg,#f7fbff,#fff);gap:12px}.reference-workspace .workspace-top h1{display:block!important;font-size:20px;line-height:1.35;letter-spacing:-.4px}.reference-workspace .workspace-top small{font-size:9px;letter-spacing:1px;color:#607a9a;margin:0}.reference-workspace .workspace-top .back-cases{font-size:32px;padding:0;line-height:1}.reference-workspace .workspace-top .case-badge{margin-left:auto;align-self:center;white-space:nowrap;background:#dff7e6;color:#24743c;font-weight:700;font-size:11px}.case-tools{display:flex;gap:6px;padding:10px 18px;border-bottom:1px solid #e7eff8;background:#fff}.case-tools button{font-size:12px;padding:9px 15px;border-radius:8px;color:#60738e}.case-tools button.active{color:#075fc5;background:#eaf3ff;font-weight:700}.reference-workspace .live-messages{padding:24px 22px;gap:24px;background:linear-gradient(180deg,#fff,#fafcff)}.reference-workspace .live-message{max-width:94%;line-height:1.75}.reference-workspace .live-message.user{max-width:84%}.reference-workspace .live-message.user .message-text{color:#193555;background:linear-gradient(110deg,#e3f2ff,#cce7ff);border-color:#cce4ff;border-radius:16px 3px 16px 16px}.reference-workspace .live-message.assistant .message-text{background:#f1f5fb;border:0;border-radius:3px 16px 16px 16px}.message-label{display:flex;align-items:center;gap:8px}.message-label time{margin-left:auto;font-weight:400;font-size:10px}.user .message-label{justify-content:flex-end}.chat-avatar{display:inline-flex;align-items:center;justify-content:center;background:#e1f2ff;color:#0762c9;font-size:11px;font-weight:800;width:30px;height:30px;border-radius:50%;border:1px solid #c9e6ff}.user .chat-avatar{background:#e9edfa;color:#526285;border-color:#dbe1f2}.reference-workspace .live-composer-wrap{border-top:0;padding:12px 18px 14px}.reference-workspace .live-composer{border:1px solid #b7d6fc;border-radius:28px;background:#f9fcff;align-items:center;padding:5px 7px 5px 18px}.reference-workspace .live-composer button{border-radius:50%;background:#086aff}.reference-workspace .composer-note{font-size:9px}.case-summary{border:1px solid #c7defa;background:#ffffffdc;border-radius:20px;overflow:auto;min-width:0;padding:9px;box-shadow:0 6px 24px #134e8e06}.summary-title{display:flex;align-items:center;gap:10px;padding:16px 17px;background:linear-gradient(115deg,#0865c7,#063b79);color:white;font-size:19px;font-weight:750;border-radius:13px}.summary-title>span:first-child{font-size:25px}.summary-ref{font-size:10px;margin-left:auto;opacity:.8}.summary-body{padding:16px 5px 5px}.product-summary{padding:4px 10px 15px}.product-heading{display:grid;grid-template-columns:130px minmax(0,1fr);gap:16px;align-items:start}.product-heading h2{font-size:19px;line-height:1.35;letter-spacing:-.5px}.product-heading p{font-size:12px;color:#62748f;margin:5px 0 13px}.product-thumbnail{min-height:110px;text-align:center;background:#f4f8ff;border-radius:10px;padding:8px}.product-thumbnail svg,.product-thumbnail img{display:block;width:100%;height:100px;object-fit:contain}.product-thumbnail small{font-size:9px;color:#8393a9}.product-placeholder{font-size:48px;display:block;color:#a3b9d8}.product-heading dl{margin:0;display:grid;gap:7px;font-size:11px}.product-heading dl div{display:grid;grid-template-columns:65px 1fr;gap:6px}.product-heading dt{font-weight:700}.product-heading dd{margin:0;overflow-wrap:anywhere}.product-actions{display:flex;gap:14px;margin-top:15px;flex-wrap:wrap}.product-actions button{font-size:11px;color:#0762c9;padding:6px 0}.fault-strip{background:#fff0f0;border:1px solid #ffe0e0;border-radius:12px;padding:13px 15px;margin:0 0 13px;font-size:12px}.fault-strip strong{color:#a73737}.fault-strip p{margin:5px 0 0;line-height:1.65;color:#6a4c53}.summary-card{border:1px solid #d4e3f8;border-radius:14px;padding:17px 16px;margin-bottom:13px;background:linear-gradient(120deg,#fff,#f6f9ff)}.summary-card h2,.next-summary h2{font-size:18px;letter-spacing:-.4px;display:flex;gap:10px;align-items:center}.summary-card h2>span,.next-summary h2>span{color:#0762c9;font-size:24px}.case-progress{display:flex;list-style:none;padding:20px 0 0;margin:0;gap:0}.case-progress li{flex:1;text-align:center;position:relative}.case-progress li:before{content:'';position:absolute;top:13px;left:-50%;width:100%;height:3px;background:#dce5ef}.case-progress li:first-child:before{display:none}.case-progress li.complete:before{background:#83ca98}.case-progress li>span{position:relative;display:flex;margin:0 auto;width:28px;height:28px;align-items:center;justify-content:center;border:2px solid #b7c3d5;border-radius:50%;background:white;color:#9eacbf}.case-progress li.complete>span{background:#2da64f;border-color:#2da64f;color:white}.case-progress small{display:block;font-size:10px;line-height:1.4;margin:9px 3px 0;color:#52647f}.case-activity{list-style:none;padding:0;margin:17px 0 0;display:grid;gap:15px}.case-activity li{display:flex;gap:10px;align-items:flex-start}.activity-dot{width:8px;height:8px;flex-shrink:0;border-radius:50%;background:#64b67b;margin-top:5px}.case-activity strong{font-size:11px;font-weight:600;display:block;overflow-wrap:anywhere}.case-activity small{display:block;font-size:10px;color:#8493a8;margin-top:3px}.next-summary{padding:18px 16px;border:1px solid #b9d6ff;border-radius:14px;background:linear-gradient(120deg,#eaf3ff,#dbeaff)}.next-summary p{font-size:12px;color:#385574;line-height:1.8;margin:10px 0}.next-summary button{font-size:12px;color:#075cbd;font-weight:700;padding:6px 0}.summary-footnote{text-align:center;font-size:9px;line-height:1.7;color:#8696ab;padding:12px 15px 0}.workspace-preview-banner{display:flex;justify-content:space-between;gap:15px;padding:10px 28px;background:#e9f2ff;color:#4c688e;font-size:11px}.workspace-preview-banner a{color:#075cbd;font-weight:700}.workspace-preview-banner+.reference-workspace{height:calc(100dvh - 120px)}
@media(max-width:1050px){.reference-workspace{grid-template-columns:minmax(0,1.3fr) minmax(300px,1fr);gap:10px;padding:10px}.product-heading{grid-template-columns:95px minmax(0,1fr);gap:10px}.summary-ref{display:none}.reference-workspace .workspace-top h1{font-size:17px}.case-tools button{padding:8px 10px}.product-heading dl div{grid-template-columns:1fr;gap:1px}}
@media(max-width:760px){.reference-workspace{display:flex;flex-direction:column;height:auto!important;padding:10px;min-height:0}.reference-workspace .workspace-content{height:calc(100dvh - 100px);min-height:550px;flex:none}.reference-workspace .workspace-top{padding:14px}.reference-workspace .workspace-top h1{font-size:16px}.reference-workspace .live-messages{padding:18px 14px}.reference-workspace .live-message{font-size:14px;max-width:96%}.reference-workspace .live-composer-wrap{padding:10px}.case-tools{padding:8px;justify-content:space-around}.case-tools button{font-size:11px;padding:8px}.case-summary{overflow:visible}.product-heading{grid-template-columns:130px minmax(0,1fr)}.product-heading dl div{grid-template-columns:65px 1fr}.workspace-preview-banner{padding:9px 16px;flex-wrap:wrap;font-size:10px}.reference-workspace .workspace-top .case-badge{font-size:9px}.summary-title{font-size:18px}.reference-workspace .workspace-top small{display:block}}

/* Central assistant and separate complaint navigation */
.assistant-hub{max-width:1120px;margin:auto;padding:36px 20px 60px}.hub-intro{text-align:center;margin-bottom:26px}.hub-intro h1{font-size:clamp(28px,4vw,42px);letter-spacing:-1.3px;margin:10px 0}.hub-intro p{color:#586b87}.central-assistant{background:linear-gradient(135deg,#fff,#edf6ff);border:1px solid #c6defb;border-radius:24px;padding:28px;box-shadow:0 12px 38px #175cab0c}.central-greeting{display:flex;align-items:center;gap:15px;margin-bottom:22px}.hub-avatar{display:grid;place-items:center;width:52px;height:52px;border-radius:18px;background:linear-gradient(145deg,#087eff,#052e77);color:white;font-size:24px;font-weight:800;flex-shrink:0}.central-greeting h2{font-size:22px;margin:0 0 6px}.central-greeting p{color:#586b87;margin:0;font-size:14px}#central-form>label{display:block;font-size:13px;font-weight:700;margin-bottom:8px}#central-form select,.case-switch select{border:1px solid #c1d7f2;background:white;color:#102a50;border-radius:10px;font:inherit;padding:10px;max-width:100%;width:100%}#central-form textarea{box-sizing:border-box;width:100%;border:1px solid #bcd6f7;border-radius:14px;padding:16px;background:white;font:inherit;line-height:1.6;resize:vertical;margin-top:14px;min-height:110px}.central-actions{display:flex;gap:20px;align-items:center;justify-content:space-between;margin-top:12px}.central-actions small{color:#536986;max-width:400px;line-height:1.5}.central-actions .button{white-space:nowrap}.hub-privacy{font-size:12px;color:#5d6e85;line-height:1.6;margin:18px 0 0}.hub-case-heading{display:flex;align-items:center;justify-content:space-between;gap:20px;margin:32px 0 18px}.hub-case-heading h2{font-size:22px}.hub-case-heading h2 span{font-size:14px;background:#e1edff;border-radius:20px;padding:4px 9px}.hub-case-heading label{font-size:12px;color:#566981;display:grid;gap:5px}.hub-case-heading input{font:inherit;font-size:14px;border:1px solid #c6d7ec;border-radius:10px;padding:10px;background:white}.saved-case h3{font-size:20px;margin:18px 0 10px}.saved-case p{font-size:14px;line-height:1.6;color:#5a6b83}.hub-empty{padding:24px;border:1px dashed #bccfe7;border-radius:18px;grid-column:1/-1;color:#50627d}.case-switch{display:flex;align-items:center;gap:12px;padding:10px 20px;background:#f6faff;border-bottom:1px solid #dce9f8}.case-switch label{font-size:12px;white-space:nowrap;color:#526885}.case-switch select{font-size:13px;min-width:0}.assistant-hub :is(button,input,textarea,select):focus-visible,.case-switch select:focus-visible{outline:3px solid #1480ff;outline-offset:3px}
@media(max-width:600px){.assistant-hub{padding:24px 14px}.central-assistant{padding:19px}.central-actions{align-items:stretch;flex-direction:column;gap:12px}.central-actions button{width:100%}.hub-case-heading{align-items:stretch;flex-direction:column;gap:8px}.central-greeting h2{font-size:19px}.case-switch{padding:10px 14px}.hub-intro{text-align:left}.case-grid{grid-template-columns:1fr}}

/* Reference-led workspace: compact rail, conversation, case file. */
.customer-app{font-family:Arial,Helvetica,sans-serif;color:#071b50;background:#eff7ff}
.account-header{height:66px;padding:0 22px;border-bottom:1px solid #c9ddf9;background:#fff}
.account-header-label{color:#263c63;font-size:13px}
#customer-main{min-height:calc(100dvh - 66px)}
.workspace-preview-banner{padding:7px 20px;font-size:10px;background:#e4efff;color:#496386}
.three-pane.reference-workspace{grid-template-columns:210px minmax(0,1fr) 370px;gap:12px;padding:12px;max-width:1800px;height:calc(100dvh - 66px);min-height:620px}
.workspace-preview-banner+.three-pane.reference-workspace{height:calc(100dvh - 94px)}
.complaint-rail{display:flex;flex-direction:column;min-width:0;background:#f8fbff;border:1px solid #d3e3f8;border-radius:15px;padding:18px 12px;overflow:auto}
.rail-heading{display:flex;align-items:center;gap:9px;padding:0 7px 20px;font-size:15px}.rail-symbol{font-size:24px;color:#0862cf}
.rail-new{background:linear-gradient(120deg,#0877f9,#0755c0);color:white;padding:12px;border-radius:9px;font-size:13px;font-weight:700;box-shadow:0 4px 10px #0064db18;text-align:left}
#case-search{width:100%;min-width:0;font:inherit;font-size:12px;padding:11px 9px;border:1px solid #d5e2f3;background:white;border-radius:8px;margin:15px 0 20px}
.rail-caption{display:flex;justify-content:space-between;padding:0 7px 12px;color:#687f9f;font-size:10px;font-weight:700;letter-spacing:1px}
#rail-cases{display:grid;gap:8px}.rail-case{display:flex;align-items:flex-start;gap:9px;padding:14px 9px;text-align:left;border:1px solid transparent;border-radius:10px;color:#243e64;width:100%}.rail-case>span:nth-child(2){min-width:0;flex:1}.rail-case strong{font-size:12px;line-height:1.45;display:block;overflow-wrap:anywhere}.rail-case small{display:flex;align-items:center;gap:5px;font-size:10px;color:#637d9c;margin-top:9px}.rail-case i{width:5px;height:5px;background:#249d62;border-radius:50%}.rail-case.selected{background:#e3efff;border-color:#bdd8ff;box-shadow:inset 3px 0 #0873f6;color:#064caa}.rail-case:hover{background:#edf4ff}.rail-case-icon{font-size:17px;color:#2372c9}.rail-chevron{font-size:18px}.rail-empty{font-size:12px;color:#68809d;padding:12px}.rail-bottom{margin-top:auto;padding:30px 8px 2px;color:#7487a2;font-size:11px;line-height:1.7}.rail-bottom>span{display:block;color:#4380c5;font-size:25px;margin-bottom:6px}.rail-bottom strong{display:block;color:#516b8c;font-size:11px}.rail-bottom p{margin-top:6px}
.three-pane .workspace-content{border-radius:15px;border-color:#c3daf7;box-shadow:0 3px 15px #2369bb06}
.three-pane .workspace-top{padding:15px 18px;min-height:78px;background:linear-gradient(100deg,#f1f7ff,#fff);flex-shrink:0}
.three-pane .workspace-top h1{font-size:20px;font-weight:750;letter-spacing:-.5px;color:#081c50}
.three-pane .workspace-top small{font-size:9px;letter-spacing:1px;color:#5778a2;margin-bottom:5px;display:block}
.three-pane .workspace-top .case-badge{background:#cbf2d6;color:#176b32;padding:6px 10px;font-size:10px}
.three-pane .case-switch{display:none}.three-pane .case-tools{padding:8px 14px;gap:4px;flex-shrink:0}
.three-pane .case-tools button{font-size:12px;padding:8px 12px}.three-pane .case-tools button.active{background:#e5efff;color:#064db0}
.three-pane .live-messages{padding:22px 18px;gap:23px}.three-pane .live-message{font-size:14px;line-height:1.55;max-width:100%;position:relative;padding-left:42px}.three-pane .live-message.user{padding-left:0;max-width:88%}.three-pane .message-label{color:#0a2053;font-size:12px;margin-bottom:6px}.three-pane .message-label time{font-size:10px;color:#5d7393}.three-pane .chat-avatar{position:absolute;left:0;top:0;width:34px;height:34px;border:0;background:none}.chat-avatar img{width:100%;height:100%}.three-pane .user .chat-avatar{display:none}
.three-pane .live-message.assistant .message-text{background:linear-gradient(115deg,#f2f5fb,#edf2f9);padding:15px;border:1px solid #e8eef7;border-radius:4px 14px 14px 14px;color:#162b4e}
.three-pane .live-message.user .message-text{padding:13px 15px;background:linear-gradient(110deg,#def0ff,#c9e5ff);color:#10264b;border:1px solid #cce4fc}
.three-pane .live-composer-wrap{padding:10px 13px 12px}.three-pane .live-composer{background:#f7fbff}.three-pane .composer-note{font-size:9px;color:#7187a3;line-height:1.5}
.three-pane .case-summary{border-radius:15px;padding:7px;border-color:#bdd9fb;background:#fcfdff}
.three-pane .summary-title{padding:13px 12px;font-size:18px;border-radius:10px;background:linear-gradient(100deg,#0662c3,#043875);gap:8px}.three-pane .summary-ref{display:block;font-size:9px}
.three-pane .summary-body{padding:14px 3px 3px}.three-pane .product-summary{padding:1px 6px 12px}
.three-pane .product-heading{grid-template-columns:115px minmax(0,1fr);gap:11px}.three-pane .product-heading h2{font-size:18px;line-height:1.25}.three-pane .product-heading p{font-size:12px;margin:5px 0 12px}.three-pane .product-thumbnail{background:white;padding:0;min-height:105px}.three-pane .product-heading dl{font-size:11px;gap:8px}.three-pane .product-heading dl div{grid-template-columns:58px 1fr;gap:4px}.three-pane .product-actions{gap:12px;margin-top:10px}.three-pane .product-actions button{font-size:10px}
.three-pane .fault-strip{padding:10px 12px;margin-bottom:11px;background:#ffedef;border-color:#ffe1e5}.three-pane .fault-strip strong{color:#8c232d;font-size:12px}.three-pane .fault-strip p{font-size:12px;line-height:1.45}
.three-pane .summary-card{padding:13px 12px;margin-bottom:11px;border-color:#cbdffc}.three-pane .summary-card h2,.three-pane .next-summary h2{font-size:17px;letter-spacing:-.3px;gap:8px}.three-pane .summary-card h2>span,.three-pane .next-summary h2>span{font-size:22px}.three-pane .case-progress{padding-top:15px}.three-pane .case-progress small{color:#18335b;font-size:10px}.three-pane .case-activity{margin-top:12px;gap:12px}.three-pane .case-activity strong{font-size:12px}.three-pane .case-activity small{font-size:10px;color:#68809d}.three-pane .next-summary{padding:13px 12px;background:linear-gradient(105deg,#e6f0ff,#d6e8ff)}.three-pane .next-summary p{font-size:12px;line-height:1.6;margin:8px 0}.three-pane .summary-footnote{font-size:9px;padding-top:9px}
.assistant-tag{font-size:11px;border:1px solid #bfd8fb;background:#edf5ff;border-radius:20px;padding:6px 11px;white-space:nowrap;color:#0c60bf}
.start-chat{flex:1;overflow:auto;padding:35px 28px 20px;text-align:center;display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:320px}.welcome-avatar{width:78px;height:78px;margin-bottom:19px}.welcome-avatar img{width:100%;height:100%}.start-eyebrow{color:#5b7b9d;letter-spacing:1.4px;font-size:9px;font-weight:700}.start-chat h2{font-size:30px;letter-spacing:-.8px;margin:12px 0}.start-chat>p{font-size:14px;color:#5a7091;line-height:1.7;margin:0}.start-prompts{display:grid;grid-template-columns:1fr;gap:8px;width:100%;max-width:320px;margin:24px 0 18px}.start-prompts button{padding:12px 15px;border:1px solid #cbdff9;border-radius:9px;background:#f5f9ff;color:#174779;font-size:13px;text-align:left;display:flex;justify-content:space-between}.start-prompts button:hover{background:#e7f1ff;border-color:#80b6fb}.start-chat .start-reassurance{font-size:11px;max-width:300px;color:#7c8fa9}
#central-form.start-composer{padding:12px 15px 16px;border-top:1px solid #e0ebfa;background:white}#central-form.start-composer select{font-size:11px;border:0;background:#f0f6ff;padding:8px 10px;margin-bottom:10px;border-radius:7px}.central-input{display:flex;align-items:center;border:1px solid #b8d6fa;border-radius:25px;padding:5px 6px 5px 16px;background:#f9fcff;gap:10px}#central-form.start-composer textarea{border:0;background:none;margin:0;padding:8px 0;min-height:38px;max-height:100px;resize:none;flex:1;font-size:14px;line-height:1.5;outline:none}.central-input button{width:37px;height:37px;flex-shrink:0;background:#086aff;color:white;font-size:23px;border-radius:50%}.start-composer #central-hint{display:block;font-size:10px;color:#7188a6;margin-top:10px;text-align:center}
.welcome-note{padding:14px 12px 22px}.welcome-note>span{color:#0a7aff;font-size:32px}.welcome-note h2{font-size:27px;line-height:1.2;letter-spacing:-.8px;margin:12px 0}.welcome-note p{font-size:13px;line-height:1.7;color:#67809e}.welcome-steps{list-style:none;padding:0;margin:22px 0 3px;display:grid;gap:25px}.welcome-steps li{display:flex;gap:10px}.welcome-steps b{width:26px;height:26px;flex-shrink:0;border-radius:50%;background:#e1efff;color:#0962ce;display:grid;place-items:center;font-size:12px}.welcome-steps strong{font-size:12px}.welcome-steps p{font-size:12px;line-height:1.6;color:#6b809b;margin-top:7px}
.three-pane :is(button,input,select,textarea):focus-visible{outline:2px solid #1480ff;outline-offset:3px}
@media(min-width:1500px){.three-pane.reference-workspace{grid-template-columns:225px minmax(0,1fr) 440px}.three-pane .product-heading{grid-template-columns:145px 1fr}.three-pane .product-thumbnail svg{height:115px}.three-pane .live-message{font-size:15px}.three-pane .summary-card{padding:17px}.three-pane .product-heading dl{font-size:12px}}
@media(max-width:1150px){.three-pane.reference-workspace{grid-template-columns:175px minmax(0,1fr) 310px;gap:8px;padding:8px}.complaint-rail{padding:16px 9px}.three-pane .product-heading{grid-template-columns:90px 1fr}.three-pane .product-heading dl div{grid-template-columns:1fr;gap:2px}.three-pane .workspace-top h1{font-size:17px}.three-pane .workspace-top{padding:12px}.three-pane .live-messages{padding:16px 12px}.three-pane .live-message{font-size:13px}.three-pane .summary-ref{display:none}}
@media(max-width:950px){.three-pane.reference-workspace{grid-template-columns:170px minmax(0,1fr);height:auto!important;align-items:start}.three-pane .workspace-content{height:calc(100dvh - 120px);min-height:570px}.three-pane .case-summary{grid-column:2}.complaint-rail{grid-row:1/3;min-height:calc(100dvh - 120px)}.three-pane .product-heading{grid-template-columns:130px 1fr}.three-pane .product-heading dl div{grid-template-columns:65px 1fr}}
@media(max-width:600px){.account-header{height:60px;padding:0 14px}.account-header-label{display:none}.three-pane.reference-workspace{display:flex;gap:10px;padding:8px;min-height:0}.complaint-rail{min-height:0;padding:10px;width:100%;max-height:220px}.rail-heading,.rail-caption,.rail-bottom{display:none}.rail-new{font-size:12px;padding:10px}#case-search{margin:8px 0;padding:8px}#rail-cases{display:flex;overflow:auto;gap:6px}.rail-case{min-width:170px;padding:9px}.rail-case small{margin-top:5px}.rail-case strong{font-size:11px}.three-pane .workspace-content{height:650px;min-height:550px;width:100%}.three-pane .workspace-top h1{font-size:17px}.three-pane .case-summary{width:100%}.three-pane .live-message{font-size:14px}.workspace-preview-banner{font-size:9px;padding:7px 12px}.start-chat{padding:25px 18px}.start-chat h2{font-size:27px}.welcome-summary .welcome-note{padding-top:5px}.three-pane .summary-ref{display:block}.three-pane .case-tools{justify-content:space-around}.three-pane .case-tools button{padding:8px}.three-pane .live-message{padding-left:36px}.three-pane .chat-avatar{width:29px;height:29px}}
.three-pane .case-activity li,.three-pane .welcome-steps li{padding:0;margin:0}
.three-pane .case-activity li:before,.three-pane .welcome-steps li:before{display:none;content:none}

/* A welcoming consumer-rights experience. */
.customer-app{font-family:'Nunito',ui-rounded,'Avenir Next',sans-serif;background:#f5f6ff;color:#233255}
.customer-app :is(h1,h2,h3,h4,button,input,textarea,select){font-family:'Nunito',ui-rounded,'Avenir Next',sans-serif}
.customer-app .account-header{height:80px;padding:0 30px;background:#fff;border-bottom:1px solid #e3e7f3}
.account-header-label{display:flex;align-items:center;gap:10px;border-left:1px solid #e0e5f1;padding-left:24px;color:#34466c;font-size:16px;font-weight:800}
.account-header-label img{width:39px;height:39px}.account-header-label small{display:block;font-size:11px;color:#8a91aa;font-weight:600;margin-top:2px}
.account-person{font-weight:800;color:#34466c}#user-menu{font-size:13px}#user-menu button{font-size:12px}
.workspace-preview-banner{background:#edeffc;color:#737c9c;font-family:'Nunito',sans-serif}
.three-pane.reference-workspace{height:calc(100dvh - 80px)}.workspace-preview-banner+.three-pane.reference-workspace{height:calc(100dvh - 108px)}
.complaint-rail{background:#ffffffb8;border:1px solid #e2e6f3;border-radius:22px;padding:23px 13px}
.rail-consumer-mark{width:33px;height:33px}.rail-heading{padding:0 3px 23px;font-size:15px;color:#35466b;gap:8px}
.rail-new{font-size:14px;padding:13px 12px;background:linear-gradient(110deg,#376cf0,#7058df);border-radius:13px;box-shadow:0 6px 18px #6554df20}
.rail-caption{margin-top:29px;letter-spacing:1px;color:#959bb3;font-weight:800;font-size:9px}
.rail-case{border-radius:13px;padding:14px 10px}.rail-case.selected{background:#eeedff;border-color:#d6d2fa;box-shadow:inset 3px 0 #7664e7;color:#5752b7}.rail-case strong{font-size:13px;font-weight:800}.rail-case small{font-size:10px;color:#858da7}.rail-case-icon{color:#8178be}.rail-bottom p{font-size:13px;line-height:1.6;color:#8d92a9;font-weight:600}.rail-bottom #recently-deleted{margin-top:18px;color:#9499af;text-decoration:underline;text-underline-offset:3px;font-size:11px}
.welcome-workspace.three-pane.reference-workspace{grid-template-columns:215px minmax(0,1fr);max-width:1450px;gap:22px;padding:22px;min-height:720px}
.welcome-workspace .start-conversation{border:1px solid #e5e6f2;border-radius:28px;background:radial-gradient(ellipse at 92% 5%,#f0edff 0,transparent 48%),radial-gradient(ellipse at 0 100%,#edf8ff 0,transparent 45%),#fff;overflow:auto;box-shadow:0 12px 40px #53518305}
.friendly-welcome{width:100%;max-width:840px;margin:auto;padding:45px 48px 30px}
.welcome-kicker{display:flex;align-items:center;gap:8px;color:#706ac1;font-weight:800;font-size:12px;letter-spacing:.1px;margin-bottom:28px}
.welcome-kicker img{width:27px;height:27px}.welcome-kicker>span{opacity:.45}
.hello-row{display:flex;align-items:center;justify-content:space-between;gap:24px}
.hello-row h1{font-size:clamp(32px,3.4vw,49px);font-weight:900;color:#293960;letter-spacing:-1.5px;line-height:1.2;margin:0 0 7px}
.hello-wave{display:inline-block;font-size:35px;margin-left:13px;vertical-align:middle}
.hello-row h2{font-size:clamp(25px,2.5vw,37px);font-weight:800;letter-spacing:-1px;margin:0;color:#7661d4;line-height:1.25}
.hello-assistant{width:110px;height:110px;filter:drop-shadow(0 10px 15px #587bd41a);transform:rotate(6deg)}
.welcome-copy{font-size:17px;font-weight:500;line-height:1.8;color:#77809a;margin:24px 0 28px}
#central-form.friendly-composer{background:#fff;border:1.5px solid #d9d5ef;border-radius:20px;box-shadow:0 8px 30px #59518c08;padding:23px}
#central-form.friendly-composer>label{font-size:16px;color:#3a466b;font-weight:800;margin:0 0 13px}
#central-form.friendly-composer textarea{font-size:17px;border:0;background:#f9f9fe;border-radius:12px;resize:vertical;min-height:104px;margin:0;padding:15px 16px;line-height:1.6;color:#344164}
#central-form.friendly-composer textarea::placeholder{color:#a0a5bb}
.friendly-send{display:flex;align-items:center;justify-content:space-between;gap:18px;margin-top:18px}
.friendly-send>span{font-size:12px;color:#999db3;font-weight:600}.friendly-send button{display:flex;align-items:center;justify-content:center;gap:24px;border-radius:13px;background:linear-gradient(110deg,#4777ed,#7a61d7);padding:13px 22px;color:white;font-size:16px;font-weight:800;box-shadow:0 5px 16px #725ce52b;white-space:nowrap}.friendly-send button>span{font-size:21px}
.friendly-composer #central-hint{display:block;font-size:10px;color:#9298ae;margin-top:14px}.friendly-composer #central-error:not(:empty){margin-top:14px}
.welcome-promise{display:flex;align-items:center;gap:14px;margin-top:26px;padding:0 5px}.welcome-promise>span{display:grid;place-items:center;width:40px;height:40px;border-radius:13px;background:#efeafb;color:#9780c8;font-size:27px;flex-shrink:0}.welcome-promise p{font-size:13px;color:#9095ac;line-height:1.8;margin:0}.welcome-promise strong{font-weight:800;color:#6f7690}.welcome-disclosure{font-size:10px;color:#a0a6bb;text-align:center;margin:25px 0 0}
.three-pane .workspace-top h1{font-weight:900;color:#33456d}.three-pane .workspace-top small{font-family:'Nunito',sans-serif;color:#9b9fb4}.three-pane .workspace-top{background:#fafaff}
.three-pane .live-message{font-family:'Nunito',sans-serif;font-size:15px;line-height:1.65}.three-pane .live-message.assistant .message-text{background:#f5f3fc;border-color:#efedf7;border-radius:5px 18px 18px 18px}.three-pane .live-message.user .message-text{background:linear-gradient(120deg,#e9f0ff,#e1eaff);border-color:#e1e9fb;border-radius:18px 5px 18px 18px}.three-pane .message-label{font-size:12px;font-weight:800;color:#556480}.three-pane .summary-title{background:linear-gradient(110deg,#3c67bc,#514a9c)}.three-pane .summary-card h2,.three-pane .next-summary h2{font-weight:900;color:#435475}.three-pane .product-heading h2{font-weight:900;color:#435475}.three-pane .next-summary{background:linear-gradient(120deg,#f1edff,#e9f0ff);border-color:#dedaf3}
.case-tools #delete-complaint{margin-left:auto;font-size:10px;font-weight:600;color:#9b8695;padding:8px 6px;white-space:nowrap}.case-tools #delete-complaint:hover{background:#fff0f0;color:#b45568}.delete-dialog{padding:5px}.delete-dialog h2{font-size:25px;font-weight:900;color:#354566;margin:0 0 14px}.delete-dialog p{color:#7b839b;font-size:14px;line-height:1.8}.delete-dialog .preview-delete-note{font-size:12px;background:#f4f3fc;padding:10px;border-radius:10px}.delete-actions{display:flex;gap:12px;margin-top:24px;justify-content:flex-end}.delete-actions button{padding:11px 17px;border-radius:11px;font-size:14px;font-weight:800;background:#f1f2f9;color:#5a6380}.delete-actions #confirm-delete{background:#c75e75;color:white}.restore-row{display:flex;gap:15px;align-items:center;justify-content:space-between;padding:16px 0;border-bottom:1px solid #ececf3;font-size:14px}.restore-row button{color:#7160c9;background:#f0ecfc;padding:8px 13px;border-radius:10px;font-weight:800}#account-dialog{border-radius:24px}#account-dialog-content{padding:25px}
@media(max-width:1100px){.welcome-workspace.three-pane.reference-workspace{grid-template-columns:190px minmax(0,1fr);gap:15px;padding:15px}.friendly-welcome{padding:32px}.hello-assistant{width:85px;height:85px}.welcome-copy{font-size:16px}.friendly-send{gap:10px}}
@media(max-width:700px){.customer-app .account-header{padding:0 15px;height:70px}.account-header-label{display:none}.welcome-workspace.three-pane.reference-workspace{display:flex;flex-direction:column;height:auto!important;padding:12px;gap:12px;min-height:0}.welcome-workspace .complaint-rail{min-height:0;max-height:220px;grid-row:auto;padding:12px}.welcome-workspace .rail-heading,.welcome-workspace .rail-bottom{display:none}.welcome-workspace .rail-caption{margin-top:13px;padding-bottom:5px}.welcome-workspace #rail-cases{display:flex;overflow:auto}.welcome-workspace .rail-case{min-width:170px}.welcome-workspace .start-conversation{height:auto;min-height:0;border-radius:23px}.friendly-welcome{padding:25px 20px}.welcome-kicker{font-size:11px;margin-bottom:22px}.hello-row{gap:8px}.hello-row h1{font-size:34px;letter-spacing:-1px}.hello-row h2{font-size:25px;letter-spacing:-.7px}.hello-wave{font-size:24px;margin-left:7px}.hello-assistant{width:68px;height:68px}.welcome-copy{font-size:15px;line-height:1.7;margin:20px 0}.welcome-copy br{display:none}#central-form.friendly-composer{padding:17px;border-radius:16px}#central-form.friendly-composer>label{font-size:15px}#central-form.friendly-composer textarea{font-size:16px;padding:12px}.friendly-send{align-items:stretch;flex-direction:column;gap:12px}.friendly-send button{width:100%;padding:12px}.welcome-promise{margin-top:23px;gap:10px;align-items:flex-start}.welcome-promise p{font-size:12px}.welcome-disclosure{font-size:9px}.three-pane .case-tools{flex-wrap:wrap}.case-tools #delete-complaint{margin-left:0;font-size:10px}.complaint-rail .rail-caption{margin-top:16px}.rail-bottom #recently-deleted{display:block}.three-pane .case-tools button{font-size:11px}.delete-actions{flex-wrap:wrap}.delete-actions button{flex:1}}
@media(max-width:700px){.welcome-workspace .rail-bottom,.three-pane .rail-bottom{display:block;margin-top:0;padding:0}.rail-bottom p{display:none}.rail-bottom #recently-deleted{margin-top:10px;font-size:10px}.welcome-workspace .complaint-rail{max-height:255px}}
.welcome-workspace.no-complaints .complaint-rail{display:none}.welcome-workspace.no-complaints.three-pane.reference-workspace{grid-template-columns:minmax(0,1fr);max-width:1180px}
@media(max-width:700px){.welcome-workspace .start-conversation{order:-1}}
.empty-recovery{display:block;margin:14px auto 0;font-size:11px;color:#8a91a8;text-decoration:underline;text-underline-offset:3px}

/* Visitors tell their story before account creation. */
.guest-entry{max-width:850px;margin:auto;padding:28px 24px 50px}.guest-back{font-size:13px;font-weight:700;color:#80759e;display:inline-block;margin-bottom:21px}.guest-chat{border:1px solid #dcdff0;border-radius:25px;background:#fff;overflow:hidden;box-shadow:0 12px 40px #5c549508}.guest-chat-head{display:flex;align-items:center;gap:13px;padding:20px 26px;border-bottom:1px solid #ecebf6;background:linear-gradient(100deg,#f2f5ff,#f7f2ff)}.guest-chat-head>img{width:49px;height:49px}.guest-chat-head h1{font-size:23px;font-weight:900;letter-spacing:-.6px;color:#354667}.guest-chat-head p{font-size:12px;color:#9a98b0;margin:4px 0 0}.guest-chat-head>span{margin-left:auto;font-size:10px;background:#fff;border-radius:20px;padding:7px 10px;color:#9995ad;white-space:nowrap}.guest-messages{padding:28px}.guest-greeting{padding:24px;border-radius:5px 20px 20px 20px;background:#f5f2fc}.guest-greeting h2{font-size:23px;font-weight:900;color:#6654ac;letter-spacing:-.5px;margin:0 0 12px}.guest-greeting p{font-size:16px;line-height:1.8;color:#7a7f99;margin:0}.guest-user{margin:24px 0 24px 55px;text-align:right}.guest-user strong{font-size:12px;color:#8790a9}.guest-user p{background:#eaf0ff;padding:18px 21px;border-radius:18px 4px 18px 18px;text-align:left;font-size:15px;color:#4d6081;white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.8;margin-top:8px}.guest-save{border:1px solid #dfd9f4;background:linear-gradient(130deg,#fcfaff,#f2f7ff);padding:25px;border-radius:18px}.guest-heart{font-size:30px;color:#aa8ad2}.guest-save h2{font-size:24px;font-weight:900;color:#60578b;margin:8px 0 10px}.guest-save>p{font-size:15px;color:#86859d;line-height:1.8}.guest-save-button{display:inline-block;background:linear-gradient(110deg,#5579e6,#8062ce);color:white;border-radius:12px;padding:14px 20px;font-size:14px;font-weight:800;margin:17px 0 9px}.guest-save .guest-existing{font-size:12px}.guest-existing a{color:#7361b3;text-decoration:underline}.guest-save small{display:block;margin-top:19px;font-size:11px;color:#9995ae;line-height:1.7}#guest-edit{font-size:12px;color:#8574b0;text-decoration:underline;margin-top:12px}#guest-form{padding:0 28px 20px}#guest-form label{display:block;font-size:15px;color:#65718f;font-weight:800;margin-bottom:11px}#guest-message{width:100%;padding:17px;border:1px solid #ded9ee;border-radius:15px;background:#fcfbff;color:#4d5a7b;font-size:16px;line-height:1.7;resize:vertical;min-height:130px}.guest-send{display:flex;align-items:center;justify-content:space-between;gap:15px;margin-top:15px}.guest-send span{font-size:12px;color:#a3a0b7}.guest-send button{color:#fff;background:linear-gradient(110deg,#537be8,#7d60d2);border-radius:12px;padding:13px 24px;font-size:16px;font-weight:800}.guest-note{font-size:10px;color:#a1a3b7;text-align:center;padding:0 25px 23px;line-height:1.7}.guest-entry :is(a,button,textarea):focus-visible{outline:3px solid #9584df;outline-offset:3px}
@media(max-width:600px){.guest-entry{padding:18px 13px 30px}.guest-chat-head{padding:17px 15px;gap:9px}.guest-chat-head h1{font-size:19px}.guest-chat-head>img{width:39px;height:39px}.guest-chat-head>span{font-size:8px;padding:6px}.guest-messages{padding:17px}.guest-greeting{padding:20px}.guest-greeting h2{font-size:21px}.guest-greeting p{font-size:15px}.guest-greeting br{display:none}#guest-form{padding:0 17px 17px}.guest-send{flex-direction:column;align-items:stretch}.guest-send button{width:100%}.guest-user{margin-left:20px}.guest-save{padding:20px}.guest-save-button{width:100%;text-align:center;font-size:13px}.guest-save h2{font-size:22px}}
/* Genuine guest conversation: a persistent composer and a gentle, optional save. */
.guest-message-text{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.8;font-size:16px;padding:18px 21px;margin-top:8px;text-align:left;border-radius:18px 4px 18px 18px;background:#eaf0ff;color:#405778}
.guest-assistant{margin:25px 35px 25px 0}.guest-assistant>strong{font-size:12px;font-weight:800;color:#77629e}.guest-assistant .guest-message-text{background:#f5f2fc;color:#51506e;border-radius:4px 18px 18px 18px}.guest-thinking{font-size:14px;color:#77639b;padding:16px 0}.guest-thinking span{font-size:10px;letter-spacing:3px;display:inline-block;margin-right:10px;color:#a78acb}.guest-feedback{padding:0 28px 12px}.guest-feedback:has(#guest-error:empty):not(:has(button)){display:none}#guest-error{font-size:14px;color:#a13b50;line-height:1.6}#guest-form button:disabled{opacity:.55;cursor:wait}#guest-message:disabled{opacity:.7}.guest-save-optional{margin:5px 28px 23px;padding:19px 22px;background:#f9f7ff}.guest-save-optional h2{font-size:19px;margin:0 0 6px}.guest-save-optional p{font-size:13px;line-height:1.7;color:#77758e;margin:0}.guest-save-optional .guest-save-button{margin:13px 10px 0 0;font-size:13px;padding:11px 15px}#guest-later,.guest-save-quiet{font-size:12px;color:#776497;text-decoration:underline;text-underline-offset:3px;padding:10px 0}.guest-save-quiet{display:block;margin:0 auto 16px}.guest-note{color:#7d8198}.guest-send>span{color:#868299}
@media(max-width:600px){.guest-assistant{margin-right:10px}.guest-message-text{font-size:15px;padding:15px 17px}.guest-save-optional{margin:0 17px 20px;padding:18px}.guest-feedback{padding:0 17px 12px}.guest-save-optional .guest-save-button{margin-right:0}#guest-later{display:block;margin:4px auto 0}.guest-chat-head>span{display:none}}
.guest-messages{max-height:58vh;overflow-y:auto;overscroll-behavior:contain;scrollbar-width:thin;scrollbar-color:#d8d1ef transparent}.guest-message-text a{color:#5468b6;text-decoration:underline;text-underline-offset:3px}.guest-message-text strong{font-weight:800}
/* Make the move from a guest chat to a real complaint case unmistakable. */
.guest-chat-head .guest-start-header{margin-left:auto;flex-shrink:0;border:1px solid #b5a6e0;border-radius:11px;background:white;padding:10px 13px;color:#6850a7;font-size:12px;font-weight:800}.guest-start-header:disabled{opacity:.5}.guest-case-action{display:flex;align-items:flex-start;gap:14px;padding:20px 25px;background:linear-gradient(115deg,#edf4ff,#f3edff);border-bottom:1px solid #dcd6ee}.guest-case-icon{display:grid;place-items:center;width:39px;height:39px;border-radius:12px;background:white;color:#7660ba;font-size:23px;flex-shrink:0}.guest-case-action h2{font-size:20px;font-weight:900;letter-spacing:-.4px;color:#504276;margin:0 0 6px}.guest-case-action p{font-size:13px;color:#696681;line-height:1.7;margin:0}.guest-case-actions{display:flex;align-items:center;flex-wrap:wrap;gap:15px;margin:13px 0 10px}.guest-case-actions .guest-save-button{margin:0;padding:11px 17px}.guest-case-action small{display:block;font-size:11px;line-height:1.6;color:#77708d}.guest-case-reminder{padding:12px 26px;background:#f6f3fc;color:#80718f;font-size:12px;line-height:1.6}.case-open-confirmation{flex-shrink:0;display:grid;gap:4px;padding:13px 19px;background:#eaf6ef;color:#39634e;border-bottom:1px solid #d5e8dc;font-size:13px}.case-open-confirmation span{font-size:11px;line-height:1.6}
@media(max-width:600px){.guest-chat-head{flex-wrap:wrap}.guest-chat-head .guest-start-header{width:100%;margin:6px 0 0;font-size:14px;padding:11px}.guest-case-action{padding:17px;gap:10px}.guest-case-icon{display:none}.guest-case-action h2{font-size:19px}.guest-case-actions{gap:7px}.guest-case-actions .guest-save-button{width:100%}.guest-case-actions #guest-later{padding:7px}.guest-case-reminder{padding:12px 17px}.guest-case-action+.guest-messages{max-height:40vh}}

/* Readable, safely formatted assistant replies across every case subject. */
.message-text.chat-formatted{white-space:normal;overflow-wrap:anywhere;line-height:1.65}.chat-formatted p{margin:0 0 12px}.chat-formatted p:last-child{margin-bottom:0}.chat-formatted h3{font:inherit;font-weight:750;margin:17px 0 7px}.chat-formatted h3:first-child{margin-top:0}.chat-formatted ul,.chat-formatted ol{padding-left:22px;margin:8px 0 14px}.chat-formatted li{margin:5px 0}.chat-formatted a{color:#145ec7;text-decoration:underline;text-underline-offset:3px}.chat-formatted a:focus-visible{outline:2px solid #145ec7;outline-offset:3px}.chat-formatted code{font-size:.95em;white-space:normal}.chat-formatted strong{font-weight:750}

.guided-chat-actions{display:flex;flex-wrap:wrap;gap:6px;padding:6px 12px}.guided-chat-actions button{border:1px solid #cbdaf4;border-radius:9px;background:#f5f8ff;color:#28538c;padding:8px 10px;font-size:12px;min-height:36px}.guided-chat-actions small{width:100%;font-size:10px;color:#64748b}

.case-chat-stage{padding:12px 18px;background:#f2f6ff;border-bottom:1px solid #dce6fa;display:flex;flex-direction:column;gap:3px;flex-shrink:0}.case-chat-stage strong{font-size:14px;color:#234375}.case-chat-stage span{font-size:12px;line-height:1.5;color:#526581}@media(max-width:580px){.case-chat-stage{padding:10px 14px}.case-chat-stage span{font-size:12px}}

/* Secure case correspondence remains visually separate from the editable draft. */
.case-correspondence{margin-top:24px;padding:20px;border:1px solid #dfe5f3;border-radius:16px;background:#fbfcff}.case-correspondence-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.case-correspondence-head h3{margin:0 0 5px;color:#33466b;font-size:19px}.case-correspondence-head p{margin:0;color:#77829b;font-size:13px;line-height:1.5}.case-correspondence-status{flex-shrink:0;border-radius:30px;background:#eef1fa;color:#66718d;padding:7px 10px;font-size:10px;font-weight:800}.case-correspondence-body{display:grid;gap:12px;margin-top:16px}.case-reply-alert{padding:13px 15px;border:1px solid #cae4d5;border-radius:12px;background:#edf9f2;color:#365d48}.case-reply-alert p{margin:4px 0 0;font-size:12px;line-height:1.55}.case-message{padding:15px;border:1px solid #e0e5f0;border-radius:12px;background:#fff}.case-message.received{border-left:4px solid #6b62d7}.case-message.sent{border-left:4px solid #4d8fc9}.case-message>div:first-child{display:flex;justify-content:space-between;gap:12px;color:#3e4f70;font-size:13px}.case-message time{color:#8b93a6;font-size:10px}.case-message-subject{margin:8px 0 5px!important;font-weight:800;color:#53617c}.case-message-text{white-space:pre-wrap;overflow-wrap:anywhere;color:#59677f;font-size:13px;line-height:1.65}.case-message small{display:block;margin-top:10px;color:#8b93a6}
@media(max-width:600px){.case-correspondence{padding:15px;margin-top:18px}.case-correspondence-head{display:block}.case-correspondence-status{display:inline-block;margin-top:10px}.case-message>div:first-child{display:block}.case-message time{display:block;margin-top:3px}}